Privacy Policy

Last Updated: 4 August 2026

Welcome to Soul & Site (“we”, “us”, “our”).

Soul & Site is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.soulandsite.com (“the Website”), contact us or use our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Soul & Site is a sole trader providing website design, website development, website refreshes, SEO services, social media management, trade portal development and ongoing website support.

If you have any questions regarding this Privacy Policy, please contact:

Email: hello@soulandsite.com

Telephone: 07448 405869

Depending on how you interact with the Website, we may collect and process the following information.

This includes information you voluntarily provide, such as:

• Name
• Email address
• Telephone number
• Business name
• Details contained within your enquiry
• Any files or information you choose to send us

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the Website
• Referring website
• General website usage information

This information is primarily used to improve Website performance and user experience.

We use your information for legitimate business purposes, including:

• Responding to enquiries
• Communicating regarding your project
• Providing quotations
• Delivering our services
• Improving our Website
• Maintaining Website security
• Preventing fraud or misuse
• Meeting legal obligations
• Sending newsletters or marketing communications where you have consented to receive them

We do not sell your personal information to third parties.

Under UK GDPR, we process your personal information under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your rights and freedoms

When you complete a contact form on this Website, the information you provide is securely transmitted to us.

We use Avada Forms to manage contact form submissions and Fluent SMTP to securely deliver form notifications to our business email address.

Your information is only used to respond to your enquiry or provide services you have requested.

Our Website uses cookies and similar technologies to improve functionality, enhance your browsing experience and understand how visitors use our Website.

These may include:

• Essential cookies
• Functional cookies
• Analytics cookies
• Security cookies

You will be given the opportunity to manage your cookie preferences through our cookie consent banner.

For more detailed information, please refer to our Cookie Policy.

Our contact forms are protected using Google reCAPTCHA to prevent spam and automated abuse.

Google may collect hardware and software information, device information, IP addresses and other data required to determine whether a visitor is a genuine user.

Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

This Website is hosted by Hostinger.

As part of providing hosting services, Hostinger may process technical information such as server logs, IP addresses and Website usage information.

We use Google Search Console to monitor Website performance within Google’s search results.

Google Search Console does not identify individual visitors but provides aggregated information about Website performance.

This Website may contain links to social media platforms including Facebook and Instagram.

If you choose to interact with us through these platforms, your use of those services is governed by their own Privacy Policies.

We are not responsible for the privacy practices of third-party platforms.

If you contact us by email, we will use your contact information solely for the purpose of responding to your enquiry or providing requested services.

We retain correspondence where necessary for business, legal or contractual purposes.

If you subscribe to our newsletter or marketing communications in the future, we will only send these with your consent.

You may unsubscribe at any time using the unsubscribe link included in each communication or by contacting us directly.

We only share your information where necessary.

This may include trusted service providers such as:

• Website hosting providers
• Email service providers
• Technical support providers
• Legal or regulatory authorities where required by law

All third parties are expected to process personal information securely and only for authorised purposes.

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Information that is no longer required will be securely deleted or anonymised where appropriate.

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to processing
• Request transfer of your information where applicable
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in this Privacy Policy

This Website may contain links to third-party websites.

We are not responsible for the content, privacy practices or policies of external websites.

We encourage you to read the Privacy Policy of every website you visit.

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so appropriate action can be taken.

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or Website functionality.

The latest version will always be available on this page and the “Last Updated” date will be amended accordingly.

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact:

Soul & Site

Email: hello@soulandsite.com

Telephone: 07448 405869